Refund & Cancellation Policy
Last updated: 3 November 2026
In short
- First Pro purchase: full refund within 7 days, no reason needed.
- Prepaid passes: refundable if not yet started.
- Cancel auto-renewal any time from your account page.
- Refunds go back to the original payment method within about 14 days.
- This English version is a translation. If it differs from the Thai version, the Thai version prevails.
1. Plans and renewal
| Plan | Price | Payment method | Auto-renews |
|---|---|---|---|
| Pro monthly | 99 THB/month | Credit/debit card | Yes, monthly until cancelled |
| Pro yearly | 790 THB/year | Credit/debit card | Yes, yearly until cancelled |
| Prepaid Pro (one-time payment) | As shown on the Pricing page | PromptPay, Alipay, TrueMoney | No; buy again when it ends |
| Day pass | 29 THB | PromptPay, Alipay, TrueMoney | No |
Plans paid by card renew automatically and charge the same card on the first day of the next period. Your next renewal date is shown on your account page, and for yearly plans we email you a reminder before charging. All payments are processed by Opn Payments (Omise); we never see or store your card number.
2. How to cancel
Sign in, go to your account page and press "Cancel renewal", any time and free of charge. After cancelling you won’t be charged again and keep Pro until the end of the period already paid. Cancelling alone is not a refund request; to get money back, follow section 4.
3. Refund conditions
Pro monthly or yearly (first purchase)
Full refund within 7 days of your first payment, no reason needed.
Automatic renewals
If you forgot to cancel and a new period was charged, tell us within 7 days of the charge. If you haven’t used Pro in the new period, we will refund it.
Prepaid passes and day pass
Fully refundable if you haven’t started using the pass. Once started, it cannot be refunded.
Problems on our side
If you were charged twice, charged the wrong amount, or couldn’t use Pro because of an error on our side, we will refund the affected amount no matter how long ago it happened.
When we don’t refund
- After the refund window, or after substantial use of Pro features
- If the account was suspended for violating our Terms of Use
Nothing in this policy limits any rights you have under consumer protection law.
4. How to request a refund
- Email [email protected] from the address you registered with.
- Tell us the payment date, the plan and, if you like, a short reason. Don’t send your card number.
- We will reply within 3 business days.
Once approved, the money is returned to the original payment method (card, PromptPay, Alipay or TrueMoney), usually within about 14 days; the exact time depends on your bank or card issuer. After a refund, Pro access for that period ends immediately.
5. Receipts
We are not currently VAT-registered, so prices shown include no VAT. We issue a receipt for every payment but cannot issue tax invoices yet. If you need a receipt in a company name, email us the name and address.
6. “Buy us a coffee” tips
Money sent with “buy us a coffee” is a voluntary tip, not a purchase of goods or services. It grants no rights and cannot be refunded, except for accidental duplicate or wrong-amount transfers: send the transfer slip to [email protected] within 30 days and we will return the excess.
7. Contact
CookieCutter
Email: [email protected]